FAQs
Straight answers to what clients usually ask before working with Harrow Kline.
- What if it doesn't work?
- We'd rather lose a client to their own success than to a vague retainer that never delivers. We'll have that conversation early, not after a full quarter of spend.
- Do you do standalone audits?
- We'll flag what's working and what isn't, even if you end up staying where you are. We'll tell you plainly if switching wouldn't actually change much.
- Who will I actually talk to?
- We read every message personally — there's no support queue in between. That's on purpose — it cuts down on the usual agency game of telephone.
- How is pricing structured?
- We scope every engagement individually rather than selling a fixed package. A short intake call is usually enough to give you a specific figure.
- What happens after I sign up?
- You'll get a written plan before any budget moves. We'll walk through that plan together before anything is approved.
- What happens to my accounts if we part ways?
- Your accounts, your data, always — we don't build on platforms that lock you in. We'll hand off cleanly with documentation, not a locked black box.
- Do you require long-term contracts?
- We'll walk you through the notice terms clearly before anything is signed. We track this from the client side too, not just ours.